The Kansas City budget crisis at city hall has created a dangerous situation for residents in need of help with accessibility issues. A reduction in force eliminated assistance for many residents and redirects concerns to an overworked an unreliable local call center.
Accordingly . . .
AMERICANS WITH DISABILITIES ACT ISSUES ARE NOW HANDLED BY THE COMPLETELY USELESS 311 HELP LINE!!!
This is a disaster in the making that should be obvious to anyone who has ever called 311 and waited for months, weeks and years for help on non-critical issues like fencing, lawn, or trash pickup disputes.
Previously, the ADA compliance officer Meg Conger had earned national recognition for her excellent work in this field.
The local rumor mill among non-profit workers contends that Ms. Conger was subject of a reduction in force like so many city hall workers as of late. A quick check of KCMO's ADA website confirms that calls are now handled by 311.
Here's the problem . . .
311 DOESN'T HAVE THE TRAINING TO HANDLE ADA ISSUES AND NOW THERE'S A DANGEROUS BACKLOG THAT'S RIPPLING ACROSS LOCAL COMMUNITIES THAT NEED HELP WITH ACCESS!!!
For those who don't know . . . 311 takes calls about overgrown lawns, messy neighbors and petty issues that go mostly unsolved.
Here's the important distinction . . .
An ADA compliance officer is certified to address access issues and help people who have special needs. 311 isn't built to address those demands.
Accordingly . . .
THERE IS A VERY REAL DANGER THAT KANSAS CITY ADA ISSUES WILL NOW BE IGNORED LIKE MOST OTHER NEIGHBORHOOD COMPLAINTS UNANSWERED BY THE 311 HELP LINE!!!
The implications of this crisis in the making are far reaching and we'll have more follow-up soon . . .
For now, it's important to understand that cuts at city hall threaten to leave locals without access and strip away help from those who need it most.
Developing . . .