Check another example of the bright side of local blogging success . . .
Credit to the Tips For Tips Blog author David Hayden for taking his game to the next level. His blog is one of my regular reads and provides some SPECTACULAR insight on all issues related to the local restaurant scene.
THIS KANSAS CITY SERVER IS SOON TO DROP THE BOMB ON THE LOCAL RESTAURANT SCENE WITH THIS GROUNDBREAKING NEW BOOK!!!
He'll be having a Kansas City book release party later in the week where there will be a Jordan Carver in attendance but not the one in the photo featured at the top of this post.
Check the presser for more details . . .
Local Waiter Serves Up The Secret Ingredient In Kansas City’s Most Successful Restaurants
Kansas City, Missouri, June 21st, 2011- Restaurant guests often leave praising the incredible meals, but complaining about the lackluster service that accompanied them. One local waiter is presenting a solution to this problem.
Kansas City has a reputation as an incubator for great restaurants. From James Beard Award-winning chefs to bartenders on the cutting edge of cocktail innovation, Kansas City is recognized for its exceptional restaurant scene. In this competitive environment many restaurants struggle to keep their guests satisfied and returning- those that succeed know that exceptional food and beverages alone will not keep their guests coming back. The most successful restaurants are committed to ensuring that the service provided in their dining rooms is just as excellent as their other offerings.
The economic downturn forced restaurants to make some difficult choices. Their guests were seeking greater value for their entertainment and dining dollars. To provide this value, many restaurants were forced to cut back significantly on the amount of training they provided to their staff. This has resulted in servers who were not adequately trained on how to provide guests with the level of service they had grown to expect. The outcome has been a growing dissatisfaction among restaurant guests that is magnified by social networking and restaurant review sites. As this trend progresses, even top-tier local restaurants are finding it difficult to hire servers with the skills and knowledge necessary to maintain their standards.
Recognizing the critical impact this can have on a guest’s dining experience and the survival of restaurants, a local waiter has developed a solution. David Hayden wrote his first book, Tips2: Tips For Improving Your Tips, to help servers learn the skills they need and restaurants gain the tools to affordably train their staff. The book is based on Hayden’s sixteen years of hospitality experience at some of the city’s most successful restaurants. He takes the techniques used by exceptional servers and explains them in a way that can be applied by servers of any experience level at any type of restaurant. With this book, he hopes to raise the level of service to match the quality of the cuisine offered by the city’s finest restaurants.
About David Hayden: David Hayden is an award winning server, blogger, and author living in Kansas City, MO. He is the creator of The Hospitality Formula Network (www.hospitalityformula.com), a network of six blogs focused on improving the performance of restaurants and their employees. His first book, Tips2: Tips For Improving Your Tips (www.tips2book.com), is being released June 23rd, 2011 by his newly founded imprint Hospitality Formula Publishing. For more information contact David@HospitalityFormula.com.