The Pitch Blogs Second Hand Kansas City Metro Service Industry Complaints

Forgive the repeat . . .

But we notice that a local restaurant take down didn't really garner much traction beyond social media trolling that's just as much bot powered as it is representative of some legit complaints. 

Even more interestingly . . .  

Credit where it's due for the links . . . However . . .

The Pitch perspective on the drama seems a bit warmed-over in as much as every server in Kansas City has a long-standing gripe that includes parents, friends, former lovers and every elected local politician. Whilst we admire that fighting spirit . . . We're not sure how much all of it impacts the discourse.

And so . . .

We share this big picture think piece after the fact . . .   

"When a recent post on Reddit identified a nationally celebrated Shawnee bar owner as a source of abusive behavior and cruel management, it was horrifying but equally unsurprising.

For those who spend more time planted in a booth than behind the swinging kitchen doors, it can be jarring to read how normalized these actions have become, maybe even in your own beloved neighborhood spot, and how silence has remained the default response—especially when other workplaces have made progress towards greater accountability. 

What began as a story for The Pitch about one toxic individual in a position of power brought us to interviews with former employees, witnesses, and industry pros, but all involved agreed that it was only the tip of the iceberg when it comes to abuses in the service industry. Instead of focusing on just one source of violated trust, we’re casting a wider net . . ."

Read more via www.TonysKansasCity.com link . . .

Disservice Industry: Busting myths around employee workplace protections in bars and restaurants