
The local company confronts SERIOUS government consumer issues that might inspire customers to second guess their tax season options.
Here are the basics and a link to more info . . .
"The FTC also alleged the company deleted consumers’ tax data and required them to contact customer service when downgrading to more affordable products.
"The FTC said H&R Block's TV ads and promotions indicated consumers could file their tax returns for free while including language - sometimes in fine print - that the free offer only applied to simple returns.
"The ads did not explain what a simple return was, and the company has changed the definition of the term 'multiple times in recent years,' the commission said, saying H&R Block was aware of consumers' frustration and confusion with the ads."
Read more via www.TonysKansasCity.com link . . .
US FTC files complaint against H&R Block for deleting consumers' tax data
The U.S. Federal Trade Commission said on Friday it had filed a complaint against H&R Block for deleting consumers' tax data and requiring them to contact customer service when they downgrade to more affordable online products.
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