FTC Calls Out H&R Block

The local company confronts SERIOUS government consumer issues that might inspire customers to second guess their tax season options. 

Here are the basics and a link to more info . . .

"The FTC also alleged the company deleted consumers’ tax data and required them to contact customer service when downgrading to more affordable products.

"The FTC said H&R Block's TV ads and promotions indicated consumers could file their tax returns for free while including language - sometimes in fine print - that the free offer only applied to simple returns.

"The ads did not explain what a simple return was, and the company has changed the definition of the term 'multiple times in recent years,' the commission said, saying H&R Block was aware of consumers' frustration and confusion with the ads."

Read more via www.TonysKansasCity.com link . . .

US FTC files complaint against H&R Block for deleting consumers' tax data

The U.S. Federal Trade Commission said on Friday it had filed a complaint against H&R Block for deleting consumers' tax data and requiring them to contact customer service when they downgrade to more affordable online products.