Kansas City Water Services Honcho Blames Staffing Crisis For EPIC Bills

Behind the scenes, 12th & Oak struggles to serve customers given the dearth of employees.

Here's a glimpse at how they're confronting the problem amid a rising tide of complaints . . .

A number of residents have received unusually high bills and complaints have poured in to water services.

Water Services Director Wes Minder went before the city council Thursday.

“We have a 40%t vacancy rate in our customer service support team,” he said to them.

More importantly . . .

Residents are asked to check the website and figure out costly issues concerning leaks on their own.

Read more via www.TonysKansasCity.com link . . .

High water bill? KC audit recommends improvements for city department

KANSAS CITY, Mo. - Kansas City releases an audit on its water system after some bad feedback from customers. A number of residents have received unusually high bills and complaints have poured in to water services. Water Services Director Wes Minder went before the city council Thursday.