
Behind the scenes, 12th & Oak struggles to serve customers given the dearth of employees.
Here's a glimpse at how they're confronting the problem amid a rising tide of complaints . . .
A number of residents have received unusually high bills and complaints have poured in to water services.
Water Services Director Wes Minder went before the city council Thursday.
“We have a 40%t vacancy rate in our customer service support team,” he said to them.
More importantly . . .
Residents are asked to check the website and figure out costly issues concerning leaks on their own.
Read more via www.TonysKansasCity.com link . . .
High water bill? KC audit recommends improvements for city department
KANSAS CITY, Mo. - Kansas City releases an audit on its water system after some bad feedback from customers. A number of residents have received unusually high bills and complaints have poured in to water services. Water Services Director Wes Minder went before the city council Thursday.
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