The Internets digital subscription game isn't as easy as it looks.
Accordingly, we share this popular bit of testimony from TOP ECHELON KANSAS CITY INSIDERS which offers a glimpse at reports of digital dead-tree media dissatisfaction . . .
Raise your hand if you have felt personally victimized by the KC Star.
I am so livid right now! Back in June, I wanted to trim my budget and decided I could no longer afford my KC Star subscription. I called and emailed probably 2 dozen times before I could finally confirm the cancellation. Then, in the days leading up to the end of my subscription, I was receiving 5+ phone calls A DAY begging me to stay and offering me steeper and steeper discounts.
I am convinced they are holding those customer service reps at gunpoint with the instruction that they will pull the trigger of they ever accept no for an answer. I had to block their number because I felt so harassed. I thought it was over, but last week I noticed a $40 charge from them, despite me having it *in writing* that I would receive no further charges. When I inquired, they told me it was for a digital subscription - which I never signed up for. I had explicitly declined their offer for it.
It's all in writing. I forwarded them the email correspondence where this played out, but they have REFUSED to give me money back. "Subscription payments are non-refundable" - even if you never signed up for it! This is infuriating. I've already filed a complaint with the BBB.
Is this even legal?
I had fully planned on resubscribing in the future, but they couldn't pay me to be a customer again. PSA - NEVER GIVE YOUR CARD OR BANK INFORMATION TO THE KANSAS CITY STAR. They will squeeze every penny they can out of you.
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