Irascible denizens of our blog community might not realize that there are a great many local businesses dependent on pleasing the masses and making nice with the plebs. The pandemic has complicated this process and turned even more people to mostly unreliable online reviews from critics with no lives who have an ax to grind . . . These folks were formerly known as bloggers but nowadays that description pretty much fits anybody with a pricey mobile phone.
And so . . .
TKC refuses to tell anyone what to do but simply encourages skepticism and careful (or at least continued) research on reviews both positive and negative.
Fact is, just about every Kansas City small biz has haters, competition and stalkers looking to shut it down. The Internets has always given these folks a voice but also, thankfully, provides an infinite vacuum wherein those complaints mostly disappear into the void.
Accordingly, we've seen some pretty consistent trolling targeting a local ice cream shop, a pizza place and a hair salon. The allegations are sketchy and overly dramatized. Moreover, it all seems like personal beef and petty.
Don't get it twisted. Recently, there have been some great online movements against places accused of serious wrongdoing . . . Like the coalition that rallied against a controversial West Bottoms burger joint that sparked a serious & sexually charged animal cruelty investigation by law enforcement.
Still, most of the complaints we've seen come down to alleged "Karen" complaints of rudeness or unproven employee revolts with no support from allegedly persecuted workers . . . The reality is, we've always found locals talking trash on small biz exceptionally forthright and former employees who have been legitimately wronged are often willing to go on record. So-called "fear of reprisal" is a sketchy concept to claim among low end workers wherein one crappy job is basically as good, bad and disposable as the next.
And so . . . We conclude this topic by sharing one of our favorite online comedy clips on the so-called "wisdom of crowds" that doesn't always apply.
You decide . . .