Websites and phone lines simply weren't built to handle this MASSIVE AND HISTORIC wave of jobless claims. Here's worthwhile coverage of a problem that continues:
Unemployment claimants face jammed phone lines in Missouri, Kansas
KANSAS CITY, Mo. - Carolyn Harris of Independence has been out of work since February, but she still hasn't received unemployment benefits in Missouri. "My patience was three hours on hold several times," Harris said. "Many mornings, I get up and first thing I do is call.
Turns out Parson is even worse than Kelly at his job.
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