TKC BREAKING AND EXCLUSIVE NEWS!!! KANSAS CITY STAR APOLOGIZES TO SUBSCRIBERS OVER LONGSTANDING NEWSPAPER DELIVERY DEBACLE!!!
Sienna Miller is a world-class hottie and for more than a minute we've shared one of her iconic images to inspire more discussion about dead tree media . . Today, once again, she kicks-off this chat about problems continuing to confront the fading Kansas City daily newspaper.
To wit . . .
OUR KICK-ASS TKC BLOG COMMUNITY SHARES WORD FROM THE KANSAS CITY STAR OF APOLOGY AND REGRET OVER ONGOING DELIVERY PROBLEMS CONFRONTING SUBSCRIBERS!!!
Our blog community broke news of this tragic situation last year and since that point social media complaints from so many frustrated subscribers abound . . . Our blog community contends that cost cutting efforts, massive layoffs and poor management overall are responsible for the embarrassing newspaper delivery hot mess.
Seriously, if The Star can't even deliver it's signature newspaper product than competing in the far more unforgiving and much faster digital world seems beyond their grasp.
Here's how the newspaper sees it in a recent e-mail that was only intended for a few complaining subscribers but was thankfully intercepted by our blog community in order to share info for the Internets community at large.
Check this Sunday letter asking forgiveness regarding the delivery of old news:
Re: KC Star Paper Delivery Problems
Dear valued subscriber,
I want to personally write and let you know about the problems we may have with your paper delivery over the next couple of weeks. I am also aware that you may have had problems ongoing, and for that, I apologize.
The area where you live was being managed by a third party distribution company. As of today, The Star is now managing that area, and is working with the carriers to be sure the papers go out every day. However, we currently do not have a permanent carrier for the route that you live on. We will be contracting permanent carriers on these routes as quickly as we can.
That being said, we are making a commitment to getting you a paper everyday. It may not be at the same time that you are used to getting it, but it will be delivered. If you do not get a paper, please email our VIP team at vip@kcstar.com. They are dedicated to making sure you get the best service possible.
The Star appreciates you as a loyal reader and we apologize for these inconveniences, but understand that we are committed to getting better.
Thank you,
Vice President of Audience Development
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You decide . . .
The fact is, some really good and reliable people were let go. The new ones don't know how to do and don't do it efficiently. That's the root of the problem, getting rid of veterans who know how to do the job!
ReplyDeleteIf you can't get subscribers their paper, then what are they paying for?
ReplyDeleteMan if those trannys think they have it bad try not being able to take a dump for a week because no one delivered the Star. It ain't much, bit it is good ass wipe.
ReplyDeleteThank you for posting this Tk. I think there is hope under the new management, they have been far more responsive to complaints and at least during the many days when my paper doesn't show up at all, they will promptly answer their phones and make sure I get a paper in at least a couple of hours and not the next day.
ReplyDeleteBut it is troubling that things were allowed to get this bad. No excuse for it really. Some of us like to hold and look at the physical paper and getting the news late sets us back.
WTF? How hard is it to deliver 156 papers?
ReplyDeleteWhen you don't have to pay your taxes pressure to perform is not a factor.
ReplyDelete^^^^Thats a good one
ReplyDeleteThat's the problem when you change the name of the subscription department from "circulation" to "audience development." These new college grads are all about electronic media and don't know the basics of truck and driver delivery.
ReplyDeleteTOP PHOTO
ReplyDeleteSienna assumes the fetal position after Star Editorial backs pro-abortionist Hillary.
I gave up on the paper and few years ago when I literally couldn't get them to take my money for a subscription renewal. I tried several times to renew but the service they used from India could not get it right so I gave up. A co-worker still subscribes so I read his. The lack of content is a huge problem. Their business model is doomed to failure, less and less content for more and more money. And I say that as someone who thoroughly enjoyed reading the paper front to back everyday for years.
ReplyDelete"Audience"
ReplyDeleteLMAO!
The paper is out of date, the gas stations give it away for free now.
ReplyDeleteThe problem is getting the WSJ too. It's delivered with the Star. So if the Star isn't delivered the Journal isn't either. That's the only reason I still subscribe to the star.
ReplyDeleteSunday classified and help wanted pages? Just one!!!!
ReplyDeleteWhen I was a kid and actually throwing the Star, the Sunday paper was always at least a few inches thick. And not just useless ads, like today.
It shows up, every Sunday in my front yard. I've never subscribed to it, I have to pick it up. The wife takes the coupons, I flip through the page or two of it that isn't the sports section and usually get ticked off by half of it. Then it's into the recycle bin. Eventually I imagine it will stop.
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ReplyDeleteftw
"Vice president of audience development." Heh. Hey Tony: You made that up, right?
ReplyDeleteIS this for real, nobody reads the fucking Star...its a waste of good paper...their website...a waste of good electricity...
ReplyDelete