This e-mail missive turned up in the inbox of Google Fiber customers last night. It's heartfelt and sincere and seems to make Kansas City folk almost as happy as Royals winning.
Take a peek . . .
An apology from Google Fiber
I just wanted to reach out to say how much we regret yesterday’s service outage. It occurred at an important moment for Kansas City: Game 1 of the World Series.
Many people on our local team are from Kansas City, and we love our Royals. We let you down, and we let our community down. We will do better.
Our first priority was to get you back online as quickly as possible. And we’re taking immediate steps to ensure this type of issue doesn’t happen again. We know you put your trust in us to be there when you need us.
Although we can’t bring back the moments you missed, we would like to offer you two days of service credited to your next monthly bill.
If you have questions, please contact our support team.
Kelly Carnago
Head of Google Fiber Business Operations, Kansas City
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More in a bit . . .
Missing footage?
ReplyDeleteThis is why I like Google Fiber. They OFFERED the credit. Time Warner makes customers BEG for a credit.
ReplyDeleteAtt you must DEMAND the credit.
ReplyDeleteYes, I agree with 8:38, 8:49. Good for Google Fiber, mistakes happen its how you respond.
ReplyDeleteRead us some of your other emails Tony like all the white power emails we subscribed you to! you know, the stuff that rips on niggers.
ReplyDeleteGoogles KC Lab Rats
ReplyDeleteWhen are they going to repair or at least acknowledge the damage they did to my property two years ago?
ReplyDeleteLove the overhead wires. I can look out my window and think wow all those wires are Google Fiber! This year I am going to hang Christmas ornaments and lights on the telephone pole to my house cable.
ReplyDeleteJeebuz, whiners here are a great profile of Tony's Insiders.
ReplyDeleteLook people, shit happens. People make mistakes. Technology crashes.
Crack a relax box, peek inside, and you might get an understanding of the complexities that come with 2015 data delivery.
The repetitive tone of the majority of the posters on this site, once you get beyond the typical trolls and haters, is people that have MAJOR issues getting past inevitable mistakes.
The mistakes must be a conspiracy!
Shit.
Tony will continue to bitch about 2012 issues until the year 2040.
Get some emotional maturity and learn how to get past the first phase of the stages of loss, specifically denial.
In doing so, you will stop being fodder for a third rate blogger that has not had an innovative thought for 7 years.
Libtard, Mensa boy, trolley boy in 3-2-1
Dear Google;
ReplyDeleteFuck the World Series. I want to know why you fuckers are throttling my porn downloads.
Pirate cesorship. Just a test. More to come. OHHHH the fear of a bigger bro'.
ReplyDelete