TKC EXCLUSIVE!!! KICK-ASS TIPSTERS REPORT OVERWHELMING NEGATIVE REACTION TOWARD KANSAS CITY COUNCIL DUDE TAYLOR'S CITY HALL BIZ PLANS!!!
Last night THE MOST KICK-ASS TKC TIPSTERS mythbusted Scott Taylor's big plans before he had time to make them public . . .
Now we have EXCLUSIVE REACTION from workers suffering his reign at City Hall.
Check it:
CITY HALL WORKERS ARE FUMING MAD AT KANSAS CITY COUNCIL DUDE SCOTT TAYLOR FOR HIS ATTEMPT TO MICROMANAGE THEIR JOB DUTIES!!!
Here are just a few of money quotes . . .
"We already had a 'secret shopper' program, this is basically just a duplication of services which biz people should hate and won't really benefit anybody at all."
More . . .
"That stupid telephone greeting makes us all sound like we're working at Gates."
Best of all . . . AND SOMETHING MR. TAYLOR SHOULD WORRY ABOUT . . .
"At the end of the day this very well might be a violation of the charter because City Council should not be directing staff."
Take a look at the directives and see if any of this will really "Change the culture of City Hall."
City announces initiatives to enhance customer service
The City of Kansas City, Mo., reaffirmed its commitment to customer service during a press conference today, during which City staff and officials announced a series of five initiatives aimed at enhancing a culture of customer service.
"While this year's Citizen Satisfaction Survey showed an improvement in customer service, we still have room to be even better," said Sixth District at Large Councilman Scott Taylor. "The Special Committee on Small Business has been working with small businesses with reputations for good customer service to attain ideas and input to better provide customer service to our residents."
Based on the recommendations from the Special Committee on Small Business, the City will implement or expand upon the following customer service initiatives:
1. Expanding the Secret Shopper program - The City's existing Secret Shopper program will be expanded and recognize employees who provide excellent customer service. Using set criteria, each department will be "shopped" either by phone or in person by an internal or external customer. The results of its first round will be announced during Customer Service Week in October. The program is being administered by the City's Human Resources Department.
2. Community charitable activities by City employees - In order to demonstrate to the community how employees' commitment to public service extends beyond their daily job, the City is instituting a program that will allow employees to document their charitable activities.
To achieve this, the City is also amending its special leave time ordinance to allow employees up to eight hours paid leave to participate in charitable activities through organizations connected with the City Charitable Campaign. There is no additional cost associated with this legislation because this additional option is being added to an existing ordinance that provided employees with eight hours of paid time to participate in cooperatives with one of the area school districts.
3. Telephone greeting and closing - The City's most important asset in setting the tone of its customer services efforts is in City employees' daily telephone contact with residents and customers. To continue that spirit of professionalism, hospitality and service throughout the year, City employees will be provided with standardized, suggested telephone greetings and closings to use for all customer contacts and interactions. This will assure residents that they are treated in a consistent and courtesy manner.
4. Employee recognition. The City will continue its commitment to the Rich Noll Pacesetter Award Program, which monthly recognizes employees who provide excellent customer service. Pacesetter winners are recognized on Channel 2's "The Weekly Report" program and will now also be acknowledged on Channel 2 billboards. The Special Committee on Small Business heard during testimony from small businesses with good customer service programs that recognition of employee performance was a key to their success.
5. Employee evaluations. The City evaluation forms have been modified to further emphasize customer service as one of the keys to an employee's evaluation.
Media inquiries and other requests for more information should be directed to Katrina Foster, aide to Councilman Taylor, at 816-513-6523.
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Any other news to report?
ReplyDeleteYah!!! The 323-unit Market Station apartments, the largest residential project to go up in downtown Kansas City in recent years, have been sold to MAA, a real estate investment trust based in Memphis, Tenn
ReplyDeleteAt least China didn't buy it.
Fiona Apple arrested for hashish in West Texas! EPIC!
ReplyDeleteNo news is good news.
ReplyDeleteThese stupid fucking super clerks, just don't understand that they are NOT their own bosses. Hey dumbfucks, the council pays your god-damned salaries.
ReplyDeleteAnd that's what scott really thinks about City Staff.
ReplyDeleteHey Buttello there's a gig for ya. They seem to like complaining about everything down there.
ReplyDeleteSounds like the pooch screwing bureaucrats just hate being monitored
ReplyDeleteI wanted to keep an open mind about this one but it seems like more of the same from Scott.
ReplyDeleteShouldn't this start by having the mayor and council show even the slightest interest in people who live and pay taxes in the city instead of being jerked around by all the insiders, grifters, and extortionists at city hall?
ReplyDeleteMaybe something like showing some concern about the horrendous homicide rate in the city instead of the current "Hi, may I avoid you?" point of view.
Of course, leadership starts at the very top and Sly showed his interest in all this with his clueless tour of Malborough on public television for all to see.
It's going to take lots of photo ops on bulldozers to make people forget that.
And now, on to the new taxpayer-funded downtown hotel and the streetcar.
And if you don't think those are very high priorities for your city government, please consult your citizens' survey and shut up!
A city that works.
Just not for you.
Hello there, Douchey McDoucherton! Just love that shit-eating grin of yours!!!
ReplyDeleteI work for the City. I am well-educated, bright, and use the language well. No one needs to tell me how to answer the phone. How condescending and presumptuous of a council member to suggest that I am less than professional.
ReplyDeleteCity employees haven't had raises in years. The council should look at that. Don't micromanage; and try to pay attention to the big picture.
ReplyDeleteTrue dat 8:05
ReplyDelete"City Council should not be directing staff"
ReplyDeleteSomeone tell that to Russ Johnson
To the dumb fuck at 7:09: no dumb fuck, the City Council does not pay our salaries. The taxpayers do. They pay Mr. Taylor's too, and they should demand a refund if these insipid ideas are what is passing for progress in his office.
ReplyDeleteMOST city employees try to do a good job. Some do not, and others simply don't care. Some have been protected on the job for so long, they get away with murder. Suggesting new phone greetings isn't going to make worthless employees good, and its not something good or great employees need. Try working on cleaning up the HR and HRD departments, lighting a fire under the dead weight at Neighborhood and Community Services, teaching Water Services about customer service, and reward the employees who show up and work their hind ends off every day. There are still some of them there.
Johnson is one of the few council members who set policy and don't direct staff. Now Sharp and Reed and Circo...that's another story.
ReplyDeleteI have contacted the city council via email several times on various issues. You know how many replies or even acknowledgements I have received in return: ZERO.
ReplyDeleteHow about these clowns on the city council, with the pension or whatever retirement they squeeze for the 5 minutes a year of work they put in, figure out how to take care of their own customer service before telling other people how to manage theirs.
It would appear to me, having seen citizen feedback and input railroaded at nearly every committee meeting, and seeing letters, phone calls and emails plop into the black hole of ignorance in the council chambers, that nobody on the city council is qualified to make a ham and cheese sandwich let alone tell people how to handle customer service.
No 9:38 MOST city employees are rude, useless jerks, who merely pick up a check. If these worthless fucks ever had to make a payroll with a profit, they'd all starve.
ReplyDelete9:38 is right on the money. Customer service will not improve at City Hall until the dead weight Directors of the Human Resources and Human Relations Departments are gone, goNE, GONE. But Troy can't do that. They are both black and therefore, protected in their deadweight-doms.
ReplyDelete9:12 and 9:38: + 1
ReplyDelete