Saturday, March 10, 2018

TKC BREAKING AND EXCLUSIVE NEWS!!! CONSUMER COMPLAINT AFTERMATH: KANSAS CITY STAR 'PUT ON NOTICE' BY MISSOURI ATTORNEY GENERAL'S OFFICE!!!



Recently, our blog community discussed an important local complaint from one of our readers who unfairly suffered incorrect billing and collection indignity thanks to the Kansas City Star.

The information was shared as a consumer warning and now there's important follow-up to the story . . .

CELEBRATE THE MISSOURI ATTORNEY GENERAL'S OFFICE ADVOCATING FOR FRUSTRATED DEAD-TREE MEDIA CUSTOMERS AND SENDING WORD TO THE KANSAS CITY STAR!!!

OUR AWESOME BLOG COMMUNITY provides this word on the newspaper financial dispute . . .



"The Mo Attorney General worked remarkably quickly on this issue. I've attached the Star's response to the MOAG office as well as their letter to me.

"In the Star's letter they indicate the issue was resolved 9-17-17. This must have been the date of their automatic stop as we didn't have any communication then. We'll see if they do indeed send a refund. Though at this point maybe having forced communication with MOAG has per se, "put them on notice"."

Take a look . . .





Here's a bigger, better look at the dox.

Accordingly . . .



As social media replaces the newspaper as the primary source of public information by way of text & pix . . . We notice increased billing and financing troubles for an outdated medium that is desperate to cling to paying customers in an age where information wants to be free.

Developing . . .

27 comments:

Anonymous said...

Just like the banks, the fines and fees ae part of their business model.

Most people don't know anyone under 30 years old who even touches a newspaper unless one of their parents bought it.

Brookside Bob said...

That's scary. We'll be fine without the newspaper, most of their coverage is just press releases from governmnt organizations but the banks using a fake profit model and charging people for their own money is a damn shame. I'm not going to buy any of that bitcoin junk but I can see the attraction.

Anonymous said...

But, but, journalism!

Good for this guy. He did a great job in showing us that the newspaper is just another business. A struggling one at that.

Anonymous said...

When they make cheaper fish wrap, bird cage liner or fire kindling, the newspaper is finished.

Retro ROCKER said...

And I'm sure the Attorney General Office has received more than one complaint about the stars Business practices. This problem will never end,Mcclatchy makes the Marketing and Business Decisions. Grand has mindless robots, and customer service is OUTSORCEd,to the Philippines.

Retro ROCKER said...

And the reason for the bad service they are waiting for there next layoff so they can give themselves a raise. By by Miss,American pie,

Anonymous said...

They need to steal more Internet and social media addicts - "end users" away from Facebook and Instagram.

Get em hooked.




Anonymous said...

the thing about the hair trigger on sending things directly to a collections agency might indicate that their receivables are being dold tona third-party to generate cash. this is typical of businesses under financial stress.

Anonymous said...

The paper needs to deliver that dopamine rush people crave.

With Dopamine! The Stuff People Crave!

Connie said...

In the Stars March 4 reply above am I reading the sentence correctly ‘Since the customer assist on getting his $15.04 refund back...’. Assist?? Do they mean insist???

Anonymous said...

3:36, it is a common practice, whether the business is under financial stress or not. Typically third party specialists are much more efficient at debt collection than the original creditor. Makes sense to sell the receivables at a discount to somebody who is better at collecting.

Anonymous said...

Put on notice? Sounds like some GEEZER couldn't read the fine print and got $15 back to buy another box of Depends.

Anonymous said...

4:10 How would you know?

Anonymous said...

4:10 must have one them there high fallutin jobs as a cashier of one of them there fancy high payin establishments cvs or something!

Anonymous said...

the newspaper excels at finding ways to offend its clients.

it's fun to see one wronged party keep the system honest.

Anonymous said...



Hi Connie

I saw that too.

I had to read it several times to understand what they were trying to say.

I am shocked they hired someone with such horrible grammar skills. These days nobody cares about proper spelling or grammar.

Anonymous said...

Dollar General

Anonymous said...

Strange that a newspaper know for integrity and honest impartial factual reporting would resort to such an underhanded dishonest billing practice.

Connie said...

The irony of a newspaper using the incorrect word knocks me over! And the Star wonders why people aren’t buying the paper....

Anonymous said...

^^^^You've not been reading newspapers lately. ALL of them lack competent editors, and I mean all. Even the NYT and the Wall Street Journal.

Anonymous said...

4:10 is too stupid to have a job. That why he's on here 24/7.

Anonymous said...

they should have an investigative reporter look into their billing practices.

Anonymous said...

Let’s do that. Where you going to find an unbiased, honest reporter?

Anonymous said...

I'll give the star some credit. Back when they did the multi part story on the boilermakers and the corruption absolutely entrenched in that unions leaders, that was good journalism. There were a couple more, that provided good insight and reporting that wasn't available in national feeds. Problem is, that type of reporting has been gone for several years. Now the opinion page is simply a rip and read of the democrat talking points. They alienated a lot of readers by trying to score political points with one side over another. That seldom works, def not here.

Anonymous said...

Maybe the writer should have put !kappa or /sarc/ instead of per se? Isn't that what the kiddies are doing these days.

Anonymous said...

A good throwback to a great movie. Judge really did that well.

Anonymous said...

Upper management is adrift. They hire more op-ed tonthe board instead of real reporters. Amazingly stupid.
No one is really caring much about opinion as those are all over and better in blogs... meanwhile the Eric Greitens scandal is being reported much more in depth with better breaking news by St Louis papers and even smaller ones that know what a newspaper is.
The Star focus is not there and the money they spend on opinion writers shows the deserve to lose readers and karma is delivering... stupid is as stupid does.
The could get rid of the entire editorial staff and no one would miss it. Just assign a rotation of beat reporters to write once in awhile- don’t sign their name either while you advocate for transparency...lol...such hypocrisy!
For those wishing for the stars demise... as long as the keep doing what they are doing.. it’s happening and will continue.... they haven’t a clue.