Sunday, July 03, 2016

TKC SUNDAY SPECIAL!!! TOURIST CONFESSIONAL: CUSTOMER SERVICE SUCKS IN MIDTOWN KANSAS CITY!!!



It seems that quite a few of the alleged 24 million tourists who supposedly visit Kansas City every year aren't very happy with their experience in our cowtown and we recently received an interesting note regarding the allegedly surly service industry denizens hardly working inside some of the hipster establishments within the Midtown corridor.

To wit . . .


CHECK THIS EXCLUSIVE KANSAS CITY SUNDAY CONFESSIONAL CASTIGATING TRENDY SERVICE INDUSTRY WORKERS IN THE HEART OF THE CITY!!!

Here's the word:

"Hello TKC, I just wanted to drop you a line about my experience visiting your town that I think you might find interesting given what I've seen of your page.

"For the past week I've been visiting my husband's family in Kansas City and I just want to let you know that KC has the worst servers, baristas and bartenders of any city in the nation working the midtown area. I've had the good fortune to travel around the nation for both business and vacation and my experience in KC this week has me convinced that your little town has grown too big for your britches when most of the Crossroads servers expect a 30% tip and refuse to offer even a smile in return for it.

"One place after the next this week the wait staff seemed like nothing but a bunch of entitled little snobs and they were throwing just as much attitude the way of customers as I've experienced at some of the best restaurants in Manhattan. The bars aren't that much better. In both the Crossroads and Westport, the staff doesn't even wait until people are out of earshot to start goofing on patrons and giving them not so clever nicknames. The level of attitude in KC bars is disgusting given what I've seen from these small towners in the hipster joints. Mind you that I've lived in Brooklyn, NYC in the heart of Williamsburg for 10 years now and people in my neighborhood are a lot more friendly than what I've seen in Kansas City. If our hipsters even attempted the attitude that yours regularly display they'd be laughed out of the neighborhood. This kind of thing would be comical if these KC service industry workers didn't take themselves so seriously.

"I understand from reading your blog that crime might be a part of it but believe me there is crime in my native Chicago and NYC but people working in trendy restaurants still manage to treat each other with more respect and courtesy than what I've seen in your "hip" restaurants in KC which are nothing more than copycats of better places on the east coast.

"This week I've seen too many examples of this attitude than I care to remember but I'll give you a quick list.

* The servers at one of the highly recommend pizza place in the Crossroads won't stop talking to their friends while taking an orders. I felt like I was intruding on their conversation by simply telling the waiter what I wanted for lunch.

* In the P&L District the bartenders want their tip BEFORE they serve drinks. Never seen anything like that anywhere and I could not get a 2nd drink without forking over 5 bucks to some musclebound jerk with a bad haircut and worse teeth. Apparently his gym membership didn't come with a guide to basic grooming or common courtesy.

* I had a mixed experience on the Plaza but the chain restaurants are pretty much the same all over the country. On Friday, my husband took me to one of the local high end establishments and the waiter started off the evening with an insult, suggesting that I try the white zin while flashing me an heavy dose of shade that he didn't think I would notice. I did. And I was more than happy to tell my husband to nix the gratuity. He begrudgingly did so because we don't plan to ever eat at this overpriced steakhouse again.

"I don't want to seem bitter and I will tell you that once you get out of Midtown people somehow turn much nicer. In fact, some of the fast food places in the suburbs, people were downright pleasant and showed the kind of friendliness that I'd expect from a place like KC.

"My theory to explain this behavior is simple and I think you might agree: The hipsters in KC think way too much of themselves and they mistakenly believe they're too good to work at the only sh*tty jobs that they're qualified to hold. I don't understand this because in New York and LA the servers are going out on auditions and at least trying to find more high profile gigs in their artistic endeavors, in KC these people just seemed like entitled, slightly older than millennials acting like they were better than their customers.

"I'm guessing that a lot of your readers might have run into this kind of thing as well and it helped to write down my experience. If I can offer any advice to people in KC to turn the tide, it's this: Call people on their holier than thou attitude. Nobody is too good to wait tables, get coffee or serve drinks whether it's in a greasy spoon or a hipster cafe. You'd think that some of these people would take a bit of pride in their work but by and large the nicer the restaurant in KC, the worse the service. That's something that people don't talk about but it was a big surprise for me to witness in the heart of America and in the KC midtown area . . ."
#########

And dayum.

So . . .

ARE HIPSTER CREATIVE CLASS SERVERS IN TRENDY KANSAS CITY PLACES GIVING KANSAS CITY HOSPITALITY A BAD NAME???

We've heard similar complaints but never so vivid. It seems that KC touting our creative class might have given a few folks an over-inflated sense of importance that could hurt small biz throughout Midtown.

You decide . . .

51 Comments:

Anonymous said...

Maybe they had a bad morning commute waiting all day for the streetcar.

In fact, I'm sure that's it.

Normally, people in every walk of life are very nice in Kansas City. We're a very polite town.

Elwood said...

There's nothing worse than a snobby Kansas City hipster.

Anonymous said...

You want a real solution?

Don't go to these 'trendy' places if you don't like it. Most of the people who start these businesses don't want to serve anybody besides their friends anyway. They're usually subsidized by somebody else and they're gone in months.

So don't sweat it. The hipster joints with bad attitudes have a tendency not to stay around very long.

Anonymous said...

This needs to be addressed. We don't want to drive the 24 million tourist a year away. Of course, Denver needs some tourist; they only get 15 million a year.

Anonymous said...

Brooklyn hipsters aren't exactly gods gift to humanity either.

Anonymous said...

London which is #1 in tourist draw only got a measly 18.82 million visitors!

So take that!!! KC STRONG! World Class Destination! 24 Million!!!! KC FROSTY!

Anonymous said...

LOL yip frosty indeed.

Anonymous said...

Don't get me wrong, but I am not defending these bad actors in the hospitality industry here in KC, but perhaps this East Coast, world traveler came to our city with preconceived ideas on how people who work here should act!

I am a displaced New Yorker living in this cow town and if I get bad service they know because I tell them. I don't berate a whole city because a waiter forgot to thank me for a $2.00 tip.

All I can say to the tourist is, "Take that shit back to Jersey!"

Anonymous said...

At least at Yelp people call out the businesses..the credibility of her concerns can't be validated. Seems like the paint brush is too broad.WHERE??

Anonymous said...

11:39: Such cynicism! Such doubt! Why I personally saw 24 million tourists lined up for the choo choo just yesterday.

Anonymous said...

Totally agree with the commonplace phenomenon of servers who are too rude and immature to cease their conversations with coworkers when interacting with customers.

Unfortunately, this is not something just found in Midtown establishments, it's all over.

A few years ago, whenever eating out away from home, I began the practice of personally rewarding great service. Whether at a fast-food place or more formal establishment, after receiving great service I make it a point to thank the individual, tell them what they did that made an impression, and then notify their manager or corporate office that this person should be rewarded for exemplary service. I like to think that it makes a difference, and that good people get rewarded.

Anonymous said...

She doesn't say so, but I'm guessing she's Black. That would explain the hatred she experienced.

Anonymous said...

I can only conclude that these creatures were niggers, since it is a well-established fact that niggers don't tip and act entitled in eating and drinking establishments.

Read it again and picture a couple of hideous bootlips and I'm sure you'll agree.

White people, I'm sure, will tell a different story.

Hyperblogal said...

I like when folks posting anonymously demand names.

Nuff said...

This is why Wendy's is the best restaurant in Kcmo.

Super Dave said...

There is more truth to this story than I am sure most business will admit. I won't say it's just a problem in the so called Hipster hang outs. It's a problem every where and not just at eating establishments. The kind of service given to most customers at too many places is down right disgusting. The number one problem I seem to see a lot is the fact an employee think thy are doing you a favor by being there. They don't seen to grasp the fact, that it is you spending the money there that keeps the doors open, and them being able to collect a pay check. But at the same time customers should extend to the employees some respect in return which I as well see abused a lot. Respect for one another should go both ways but anymore that is not the case

Face it, this town is full of a lot of people who walk through life with a MEME attitude rather at work, attending a public event, to shopping, or just driving down the street. So if people from out of town hate us, it just might be because someone or several someones have given them a reason to. This isn't the first time I have hard such from so called out-of-towners.

Anonymous said...

At least they got out alive.
Killa city could have killed them if they had stayed longer

Anonymous said...

It would also justify the entitled attitude they had and justify the reason for leaving no tip!

Anonymous said...

TOP PHOTO

Breakfast Special: Toast and Toe Jam!!!!!!!!!

Screw going out said...

Wait staff in this town is bad. Food service employees as a whole are terrible. They are rude, personal appearances suck, and THEY DO ACT like they are doing you a favor by being there. Dave, for the most part, nails it. That so called Media Mogul Glazer has some of the worst wait staff in town from what I hear. But Craig is to busy trying to be a rockstar to pay any attention. If you're a regular they treat you like gold, if they don't know you beware. Even QuikTrip staff has gone downhill a lot past couple of years. The service industry in this town better wake the hell up and fast.

Anonymous said...

On the bright side, one complaint out of 24 million tourists ain't bad. And, they made it out of the Plaza and P&L without being shot, robbed or raped.

Anonymous said...

What does, "flashing a heavy dose of shade" mean?

Anonymous said...

Staring through pair of sunglasses

Anonymous said...

Well at least tomorrow we can celebrate KCMO as the home of absurdity where lunatics thrive and screwball's flourish. A place where freaks and weirdos succeed in symbiotic disharmony. A place where someone like Sly James can get rich by publicly behaving like an idiot.

Kevin Montgomery said...

12:21 you deserve to die a miserable death you fucking piece of garbage. I'm sure both you and your family are a bunch of bottom feeding trash. And this comes from a white guy who isn't afraid to hide his name ya fucking pussy

Anonymous said...

At least there wasn't a bunch of bitching about the lack of tranny potties in KC.

Anonymous said...

I find this laughable.
I'm an Airbnb host who has had dozens of tourists stay at my place and every single one has raved about how friendly and courteous everyone is, the quality of customer service in bars and restaurants, etc. In fact, people from NY and Chicago have seemed particularly impressed. Sounds more like some typical entitled Chicago asshole attempting to find any excuse not to leave a tip

Anonymous said...

Oh, a traitor to the race, eh? Rot in hell, niggerlover. You'll be easy.

Anonymous said...

8:45 Airbnb isn't a wonderful place to do business either with rigged reviews and so forth. So chill out, stop promoting your bullshit on here only a certain rug wearing fool gets to do that.

Anonymous said...

Kansas City is full of racists and thugs. They deserve each other.

As for me, I only go out to eat when on vacation.

Anonymous said...

7:17 Obviously I'm not promoting anything, considering I didn't provide a link or in any way direct anyone to my listing, dumbass.

And not sure what you mean about "rigged reviews". I'm not talking about reviews on the site, I'm talking about actual feedback in person from guests, you douche.

As far as nice and courteous, there are exceptions everywhere, you clearly being one of them.

Anonymous said...

It seems pretty clear this person went to Grinders. That place is a cesspool of shitty service from tattooed hipsters who don't give a rat's ass about any customers other than their friends.

The Truth of the Matter said...

7:52 hate to burst your bubble but I see this about your so called great deal, I also say your a phony.

http://www.businessinsider.com/why-airbnb-reviews-are-a-problem-for-the-site-2015-6

Anonymous said...

Sounds like he went to that snobbertorium , shit cigar dump on the Plaza !

Anonymous said...

Totally agree , that crappy cigar simply ass dump also run by a bunch of Homos .

Anonymous said...

yep she just ran into some of our inked -up hepatitis inflicted bearded doush bags,who think they are O so cool..funny thing is ,I'm laughing at them ..every time

Anonymous said...

There is some truth in this post. Servers around here are mostly stuck up, albeit the nice girl at Tannen's Wine Bar and that pizza place next to the Farmhouse at City Market.

You're a fucking server. You fucking be nice or no tip, bitch.

Anonymous said...

Wow. Kick ass scoop ya got here Tony! This is quite an influential blog after all.

An NYC/Chicago washout queen is unhappy with lil ole KC? Shocking! Better call the FBI.

Anonymous said...

^^^ but you're still here on Sunday night, trolling so Tk must be doing something right.

Anonymous said...

Hey now, the hoodrat waiters at chubby's have been giving piss poor service for years. Why are people acting like this is new?

Midtown Perv said...

Once I finish with her stinky peds I'm gonna start on her sweaty ass crack!!!

Anonymous said...

Reading this blog gives me a good impression of Kansas City, & its wonderful people.

(sarcasm)

It shouldn't be necessary to point that out, but you all seem pretty stupid, so I didn't want to take any chances on being misunderstood.

Anonymous said...

12:08 knows deep down that he's too smart to read this blog, but just can't stay away.

SELF LOATHING COMMENCES.

Anonymous said...

Kansas City has the worse food in the US.

Anonymous said...

Yup. Mediocre food and even worse service is what keeps me from dining in mediocre Kansas City any more than I have to. My conclusion, based on years of experience, is that I shouldn't eat in anything fancier than a taqueria or Vietnamese mom 'n' pop when I'm in your town. Those are the places that tend to have excellent food and excellent service. Beyond those, you are at the mercy of pretentious hicks, and your experience probably will be a bad one.

Anonymous said...

How do all these "tourists" find Tony's blog?

Anonymous said...

our unscientific sampling of new chic restaurants would confirm lots of randomness in the execution of great appearing restaurant concepts. the only predictable constant is a bill consistent with a luxury experience, well-executed. out-of-towners might be well advised to stick with establishments that have stood the test of time, of which there are plenty.

Anonymous said...

Agree to having crappy service at nice restaurants and not wanting to but still leave a decent tip for mediocre food and piss poor service in KCMO.

Anonymous said...

This post i guess was shared with a local FB Blog and created such a stir of responses about the attitude ,rudeness and ineptitude of Midtown servers.
The self-righteous, self-proclaimed foodies called this experience bogus.
Kansas City has great food ,just lousy service...even worse a food blog that wont even allow you to vent.
Perhaps a new foodie blog with more of an edge ,and not a sugar coated Facebook page with never ending threads who has the best biscuits and gravy.
Why do people hate TKC, its focus is freedom of speech, plain and simple

Anonymous said...

Obviously 8:32, your reading comprehension skills are just as lacking as 7:17's. I said nothing about reviews of my property, which is what guests leave on the site after their stay. I was referring to peoples' opinion of the city itself.

Anonymous said...

Is that David streetcar guy waiting tables?