KCPD CHIEF EXPLAINS CALL PRIORITY!!!
In this latest blog post KCPD Chief Forté answers public concern regarding police response time.
Understanding Call Prioritization
Details on factors that influence KCPD response time . ..
"The most common complaints are for calls about burglaries, car break-ins and non-injury accidents. We have a finite number of officers, so we must prioritize calls in which someone’s life or safety is at risk. Our policy very clearly outlines what types of calls receive priority, but here’s a little more succinct version that our dispatchers follow:
Priority 10: Assist the officer, send immediately
Priority 11 – 13: Calls where there is imminent danger to a person’s welfare (always lights and sirens on), send immediately
Priority 20: Calls where there is a potential danger to a person’s welfare (lights and sirens on if the incident is currently in progress), send within 2 minutes
Priority 30: Calls where the quality of the police response may be degraded if there is a delay, send within 5 minutes
Priority 40: Calls where a delay is acceptable
Priority 50: Calls where a delay of up to 4 hours is acceptable
"Last month, July 2013, our median response time for Priority 10 calls (encompassing 10-13) was 7.42 minutes, and it was 9.78 minutes for Priority 20 calls. This is the time from the moment a 911 call is received to the moment an officer arrives on scene."
Conclusion . . .
The Chief's Conclusion: "As we work to continue improving relationships with the community, it’s important that we keep expectations realistic. Police can’t always show up to non-emergency situations as soon as residents prefer, but we do our best to help those who need us most as quickly as possible."
This is the first time I've ever seen so much detail about the process from KCPD . . . It probably won't satisfy neighborhood complaints but certainly helped explain what's going on behind the scenes as KANSAS CITY SPENDS MORE THAN A HUNDRED MILLION ON A TOY TRAIN but most of the local political elite argue against giving the cops more money to do their job.